Privacy Policy

Effective Date: July 24, 2025

Living Gardens Landscaping (referred to as “Living Gardens SA”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website at info@livinggardenssa.co.za and related services (collectively, the “Services”).

As a company based in Cape Town, South Africa, we aim to comply with the Protection of Personal Information Act, 4 of 2013 (POPIA), as well as general best practices for data protection.

1. Information We Collect

We collect Personal Information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Services, or otherwise when you contact us.

1.1 Personal Information You Disclose

The Personal Information we collect depends on the context of your interactions with us and the Services, but typically includes:

• Contact and Quote Information: Name, Phone number, Email address, Physical Address (for site visits/quotes), and any details provided in the ‘Message’ section of our forms (e.g., “Request a Quote,” “Book an Appointment,” “Request a Call Back”).
• Communication Data: Information you send to us via email (info@livinggardenssa.co.za) or direct phone calls.

1.2 Information Collected Automatically (Cookies and Tracking)

When you visit our website, we automatically collect certain information, which may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how you use our site. This is primarily done through cookies and third-party tracking tools, including those used for our Google Ads campaigns.

• Cookies and Web Beacons: We may use cookies to store information about visitors’ preferences, to record user-specific information on which pages the user accesses or visits, and to personalize or customize our web page content.
• Log Files: We use log files that log visitors when they visit websites, which is a standard procedure for hosting services.

2. How We Use Your Information

We use your Personal Information only for the purposes for which it was collected and with your consent, or where we have a lawful justification (as required by POPIA and other laws). Specifically, we use the information we collect for the following purposes:

• To Provide Services: To respond to your inquiries, send you quotes, book appointments, and provide our landscaping and irrigation services.
• To Communicate with You: To send you administrative information, service-related updates, and marketing communications about our services, provided you have not opted out.
• For Google Ads and Marketing:
  • To show you targeted advertisements on other websites or platforms.
  • To measure the effectiveness of our advertising campaigns (e.g., Google Ads conversion tracking).
• For Website Analytics and Improvement: To understand how our users interact with our website to improve its design, content, and functionality.
• To Comply with Law: To comply with legal obligations, enforce our terms, and protect our rights.

3. Disclosure of Your Information (Third-Party Sharing)

We will not sell, rent, or trade your Personal Information to third parties for their own promotional purposes. We may share your information with the following categories of third parties only to the extent necessary to perform our services, with adequate security agreements in place:

• Service Providers: Third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as:
  • Website hosting and development (e.g., WordPress, Elementor, frowler.com)
  • Email service providers (for sending quotes, replies, etc.)
  • Analytics and Advertising Partners (e.g., Google)
• Google Ads and Advertising Partners: As we use Google Ads, Google and its partners may use cookies and similar technologies to serve ads based on your prior visits to our website.
• Legal Obligations: If required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or respond to claims.

4. Google Ads and Cookies

Google’s Use of Data:

We utilize Google Ads for advertising our services. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. Google’s use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites on the Internet.

Your Choices and Opting Out:

• Users may opt out of personalized advertising by visiting Google’s Ads Settings.
• Alternatively, you can direct users to opt out of a third-party vendor’s use of cookies for personalized advertising by visiting www.aboutads.info.
• You can also adjust your browser settings to block or delete cookies. Note that disabling cookies may impact your experience on our website.

5. Security of Your Information

We use reasonable technical and organisational security measures to protect the Personal Information we process. However, despite our safeguards, we cannot guarantee that the internet or the Services are 100% secure. Transmission of Personal Information to and from our Services is at your own risk. We comply with our obligations under POPIA to secure your data.

6. Your Rights Under POPIA (South Africa)

As a data subject in South Africa, you have certain rights concerning your Personal Information processed by Living Gardens SA, including:

• The right to be notified that your information is being collected or has been accessed or acquired by an unauthorised person.
• The right to access your Personal Information held by us.
• The right to request correction, destruction, or deletion of your Personal Information.
• The right to object to the processing of your Personal Information.
• The right to not have your Personal Information processed for purposes of direct marketing via unsolicited electronic communication.

To exercise any of these rights, please contact us using the details provided below.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently.

Note: For matters relating to POPIA compliance, please direct your queries to our Information Officer (or designated contact) at the email address provided above.